We take great pride in our reputation for quality and excellent value. Returns or exchanges will only be granted when there is a mistake on our part should we ship or provide the wrong item ordered or paid for at an event, in a store or elsewhere.
Payment Methods Accepted Policy:
We accept the following methods of payments: Cash, Credit/Debit Cards and PayPal.
Cash – In-store only.
Credit/Debit Cards – We accept all major credit cards and debit cards. In order to process your card, we must have the exact billing address and telephone number that is on file with your Bank or Credit Card Company. Any incorrect or inaccurate information provided at the time of purchase will result in a delay with processing your order. Your credit/debit card will be charged immediately after your order has been successful processed in our system.
Order Sales Tax Policy:
All orders will include local sales tax.
Fraudulent Orders Policy:
Through our merchant account we automatically check orders for obvious signs of fraud and / or allow us to set the fraud conditions through our processing system. For all credit/debit cards, you will be required to enter your CVV (card verification value) code.
We have the right and will to prosecute all fraudulent orders to the fullest extent of the law.
Customers are able to order our products through the following methods:
• Online Orders – To place an online order 24 hours a day, simply select the product(s) you would like to purchase, add the product(s) to your shopping cart and proceed to checkout. We provide secure checkout so that your information is kept secure and safe during your shopping experience with us.
Order Fulfillment Policy:
Orders of items not in stock will be shipped between 10-14 days of receipt of your order.
We fulfill orders during our business operating hours Monday through Friday between 9:00AM and 5:00PM EST. All orders that are in stock will be processed within 72 hours. Processing time for orders placed on the weekend or national holiday will not begin until the following business day.
All orders will receive an order acknowledgement immediately via email to the email address provided. Orders are only to be shipped to the billing address on your credit/debit card.
Product Availability Policy:
If you place an order and the product you purchase is unavailable, we will call you to notify you on the status of the product(s). At that time, you will have the option to edit your order and request a different product offer or you can request to cancel your order and your payment will not be processed or refunded immediately if the processing has concluded. All refunds will be released back to your debit/credit card. Please allow 3-5 business days for your refunds to be released back to your banking institution.
Special Order Policy:
We offer special orders on custom items such as longer extensions not available in our product offering. All special orders will be processed only via phone. Special orders are only to be shipped to the address on your credit/debit card. Most special orders will take a minimum of 15 business days to process before shipping.
We reserve the right to make changes and or updates to our product prices, company policies as well as procedures without notification. We ask that you check back with us periodically for any and all changes and or updates.
Due to the nature of the hair extension industry, all sales of all hair products are final. At no time will we refund any product purchased through our website, on location at events, or via phone. If you receive the wrong product due to our error, you may return the item at our expense and receive a full refund if that is your choice.
If you desire an exchange for the wrong item received, once we receive the item(s) and inspect the item(s) we will exchange the item(s) within 48 hours of verified inspection or when the replacement item(s) is available for shipment. Customer will be able to exchange item(s) for an item(s) equal or greater than the value of the item(s) being exchanged when the Company is at fault.
In order to qualify for an exchange, the item(s) must meet the following conditions:
• All item(s) must be unused and unaltered, meaning the item should not be unraveled, combed, brushed, cut, colored or washed. Also, the item(s) should not have any chemicals applied and not heat should be applied. All bundles must be intact upon return.
• In accordance to Federal health laws, human hair products cannot be exchanged if any portion of the item has been used, worn, or tampered prior to exchange. Due to hygiene and these Federal laws a thorough inspection of the item will be conduct and to the discretion of the Company will be decided if the item is eligible for an exchange.
• All exchanges must be initiated within 21 days of original purchased date. Any request for exchange after 21 days will not be honored and any item sent to us after this time will not be returned.
• All item(s) must be returned in its original packaging and must include a copy of the original invoice.
Hair Color Policy:
We deal with suppliers that provide us with un-treated, un-colored and un-dyed 100% virgin human hair. Because this is human hair, the hair comes in various natural hair colors ranging from black to light brown or 1B to 2. When you receive your product, please be aware that there may be some light strands and or gray strands. If you are not pleased with the color of natural hair that you receive we will not exchange or issue a credit for the purchased product.
Refused, Failed, or Incorrect Delivery / Lost & Stolen Orders Policy:
In order to make sure you receive your order in a timely manner, please make sure that all your shipping information is current and accurate. We ask that you check your shipping address prior to confirming your order including your apartment number, street extension (ST, RD, DR, etc.). It is the customer’s responsibility to provide the correct information to get you your order. THE ADDRESS PROVIDED IN YOUR BILLING INFORMATION IS THE ONLY ADDRESS TO WHICH PRODUCTS CAN BE SHIPPED.